Goodmark will accept returns from the “original purchaser” up to 14 days from the original date of purchase. ALL returned parts must be in their original packaging and not modified or damaged in any way! The purchaser is responsible for returning the product back to us at their own expense. In the event that your return is damaged in transit you are responsible for filing a claim with the carrier. In the event the product is deemed damaged or defective by our customer service department, Goodmark will schedule a pick-up for the product.
An RGA is required for ALL returns along with a copy of the original invoice. If a return is sent back to us without an RGA it will be refused and returned to sender at the sender’s expense. Goodmark will not be responsible for any shipping charges that are incurred due to items being returned without an RGA.
We understand that your restoration project can take years to complete and that the products you purchase may not be immediately installed on your vehicle. We do, however, recommend that you test fit the product as soon as possible and always save the original packaging to avoid any issues when trying to return the item. Any request for a refund or return after the initial 14 days will require authorization from our Customer Service department and are subject to a 20% restocking fee.
Under NO circumstances will Goodmark accept ANY return after 115 days from the original date of purchase.
Goodmark Industries always tries to package and ship your parts so that damage won’t occur, but sometimes things happen that even our excellent packing won’t protect. Always inspect your merchandise carefully before the freight delivery person leaves. This may be your only recourse in filing a claim for shipping damage! If you sign off that everything is okay, but later notice the product is damaged, we will not be able to help you make a claim. In the event you experience shipping damage, immediately contact Goodmark toll free (877) 477-3577 to report the damage to your order. We will promptly handle the issue and process a replacement order.
Customer Service can be reached at (877) 477-3577 and press 2, or through our contact form here. Hours of operation are Monday through Friday 8:30 a.m. – 5:00 p.m. EST.