Goodmark Industries always tries to package and ship your parts so that damage won’t occur, but sometimes things happen that even our excellent packing won’t protect. Always inspect your merchandise carefully before the freight delivery person leaves. This may be your only recourse in filing a claim for shipping damage! If you sign off that everything is OK, but later notice the product is damaged, there isn’t much we can do to help you make a claim. In the event you experience shipping damage, immediately contact Goodmark toll free (877) 477-3577 to report the damage to your order. We will promptly handle the issue and process a replacement order.
Goodmark is not responsible for concealed shipping damage after 72 hours of you receiving the parts.
Any item damaged in transit is the responsibility of the carrier. Goodmark accepts no responsibility for parts damaged in transit. Immediately contact Goodmark in the event of a damaged shipment. Be sure to sign the delivery receipt as “damaged”. Goodmark will require pictures of the damage as well as a copy of the delivery receipt from the carrier prior to replacing any damaged products. Please be sure to contact a sales representative at Goodmark as an RGA is required prior to any shipment being returned to Goodmark. If a return shipment is sent back to Goodmark without an RGA it will be refused and returned to the sender and their expense.
Customer service can be reached at (877) 477-3577 and press 2 or by email, goodmarkinfo@LKQcorp.com. Hours of operation are Mon – Fri/9am – 6pm EST