Most products will be shipped through UPS. Oversized items like body panels, windshields, bumpers, etc., will be shipped utilizing an LTL freight company.
A physical street address must be used on your order. UPS and LTL companies cannot deliver to an APO or FPO address, or PO Box.
Any shipments needing to go outside the United States will need to be directed through a company such as BONGOUS.com, where you will receive competitive shipping rates, and an account will be set up with a US shipping address. These companies will then forward your items to you internationally. Simply click the Bongo logo in the bottom left hand corner of your screen on the Check-out page. Please note: Goodmark Industries does not have any involvement with the international shipment; we are responsible only for shipping your product to the US address provided.
Orders are processed as they are received, Monday - Friday, 8:30 a.m. - 5 p.m. EST. Most orders are shipped the same day the order is placed, provided the order is received by the shipping cut-off, which is 12:00 p.m. EST. All other orders will be shipped the next business day.
International Shipping Now Available!
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own U.S. address. Once you have a U.S. address, you will be able to make purchases with us as well as other U.S. based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
| ||Register with Bongo and receive a U.S. shipping address. |
| ||Enter the Bongo address as your shipping address. |
| ||Once the order arrives at Bongo, log into your account to forward to your country. |
If you have any questions, please feel free to contact Bongo through e-mail. They will be glad to assist you.
Click on the Bongo logo in the corner during checkout to get started!
Goodmark is not responsible for concealed shipping damage after you have signed the Bill of Lading. Please inspect all parts BEFORE signing the Bill of Lading. Write “DAMAGED” on the bill of lading before signing for the product.
Goodmark Industries always tries to package and ship your parts so that damage won’t occur, but sometimes things happen that even our excellent packing won’t protect. Always inspect your merchandise carefully before signing for the delivery. This may be your only recourse in filing a claim for shipping damage! If you sign off that everything is okay, but later notice the product is damaged, there is nothing we can do to help you start a claim. Any item damaged in transit is the responsibility of the carrier. Goodmark accepts no responsibility for parts damaged in transit. Immediately contact Goodmark in the event of a damaged shipment. Be sure to sign the delivery receipt as “damaged”. Goodmark will require pictures of the damage as well as a copy of the delivery receipt from the carrier prior to replacing any damaged products. Please be sure to contact a sales representative at Goodmark as a Return Authorization Number is required prior to any shipment being returned to Goodmark. If a return shipment is sent back to Goodmark without a Return Authorization Number it will be refused and returned to the sender at their expense. In the event you experience shipping damage, and you refused to sign the Bill of Lading, immediately contact Goodmark toll free (877) 477-3577 to report the damage to your order. We will promptly handle the issue and process a replacement order.
Any large or oversized body part products such as bumper covers, hoods, fenders, door shells, etc., will be shipped via LTL. It is your responsibility to inspect these items upon receipt before signing for any product. If the product is damaged, mark the delivery receipt “DAMAGED” and refuse the shipment. Please be sure to contact a sales representative at Goodmark as a Return Authorization Number is required prior to any shipment being returned to Goodmark. If a return shipment is sent back to Goodmark without a Return Authorization Number it will be refused and returned to the sender at their expense.
Credit will NOT be given if:
- You have requested or left a note for the driver to leave the product.
- You did not mark the Delivery Receipt as “damaged” and kept the product.
- You did mark the Delivery Receipt as “damaged” and kept the product.
You can contact our Customer Support group through the Customer Service form located here. Be sure to include your order number and part number along with your information. Hours of operation are Monday through Friday, 8 a.m. to 5 p.m. EST. Any email received after 5 p.m. will be answered on the next business day.
Hood Shipments – ATTENTION!!
Your hood shipment should look exactly as pictured above. Your hood should be strapped to a skid.
Always check your shipment for damage carefully before signing the freight bill.
Goodmark Industries cannot be held responsible for freight damage. If you have any questions, call Goodmark at 770-339-8557 prior to accepting freight.